Financial Services Complaints Handler

Complaints Handler – Banking & Financial Services (Remote) required at Teleperformance, delivering customer experience and handling medium complex/regulated complaints.

Requirements

• Minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK)
• Excellent telephone manner, with the ability to build rapport with the customer
• Excellent verbal and written communication
• Organised, able to confidently manage assigned workloads
• Objection handling whilst remaining professional

Benefits

• Salary: From £30,000 per annum
• 2 weeks of training followed by 2 weeks of Grad Bay
• Permanent, Full Time (40hrs) (must be fully flexible)
• Background checks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks