Occidental Torremolinos Playa, Málaga, España
Posted February 9, 2024
Full Time
About the Company
Barceló Group is a family-owned company founded in 1931 with over 90 years of business trajectory, with a commitment to ensuring guest satisfaction and team well-being.
Job Description
We are seeking a candidate with a degree in Tourism, Marketing, or a related field, and experience in customer service and quality management in the hotel industry. The ideal candidate will have a high level of English proficiency, strong communication skills, and the ability to analyze and synthesize data.
Requirements
- Conocer el nivel de satisfacción de los clientes del Hotel.
- Realizar trabajos propios del área operativa con el fin de estar en contacto con el personal, los clientes y conocer el funcionamiento de dicha área.
- Identificar y atender las posibles quejas o reclamaciones, difundiéndolas y dando el seguimiento con los departamentos involucrados, hasta que se resuelvan.
Benefits
- Flexible work environment
- Geographical mobility
- Access to training programs
- Health insurance policy
- Discounts on hotels and travel
- Ongoing discounts with leisure and free time companies
- Special offers with product and service companies
- Exclusive agreements with training and business schools