Customer & Vendor Operations Specialist

We are seeking a detail-oriented and proactive Operations Specialist to support the daily execution of operational processes related to vendor coordination, procurement, and fulfillment.

Requirements

• Submit purchase orders (POs) to vendors, monitor fulfillment status, and follow up on delivery timelines
• Track shipments and resolve issues related to vendor delays, fulfillment gaps, or inventory discrepancies
• Escalate issues to internal stakeholders when vendors are unresponsive or performance falls below expectations
• Process and track Return Merchandise Authorizations (RMAs) and ensure resolution with vendors
• Maintain accurate order, vendor, and fulfillment records within internal systems and databases
• Collaborate with Procurement and Inventory teams to ensure optimal stock levels and order accuracy
• Assist with the continuous improvement of vendor workflows and internal documentation
• Log recurring operational issues and contribute to cross-functional problem-solving initiatives
• Support projects related to process optimization, vendor performance analysis, and reporting

Benefits

• Competitive base salary of $42,000–$46,000 annually
• Quarterly bonus opportunity of $2,000
• Comprehensive benefits package that includes medical, dental, vision, life, flexible spending, 401(k), paid holidays and time off, parental leave, and a pre-tax transit program