Customer Success Manager I

Customer Success Manager I role at Barracuda, a leading cybersecurity company. The job involves managing a large portfolio of customers using scalable engagement models, guiding customers through key stages of the lifecycle, and driving customer outcomes at scale.

Requirements

• Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role
• Strong understanding of SaaS customer lifecycles, adoption, and retention
• Experience managing a high-volume book of business using tech-touch or low-touch models
• Comfortable working with data, dashboards, and customer success platforms
• Strong written communication skills with the ability to engage customers clearly and empathetically at scale

Benefits

• Equity in the form of non-qualifying options
• Internal mobility
• Fair and equitable compensation practices