Customer Success Manager I

Join our passionate team as a Customer Success Manager I at Barracuda, a leading cybersecurity company. Drive customer outcomes at scale, manage a large portfolio of customers, and contribute to standardised journeys and best practices. Work closely with Product, Support, Sales, and Marketing to represent the voice of scaled customers.

Requirements

• Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role
• Strong understanding of SaaS customer lifecycles, adoption, and retention
• Experience managing a high-volume book of business using tech-touch or low-touch models
• Comfortable working with data, dashboards, and customer success platforms
• Strong written communication skills with the ability to engage customers clearly and empathetically at scale

Benefits

• Internal mobility
• Opportunities for cross training
• Attainment of next career step within Barracuda
• Equity in the form of non-qualifying options