Partner Success Manager I

The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams.

Requirements

• 3+ years of experience in sales operations, account management, partner success or equivalent
• Bachelor’s or master’s degree in Sales, Business Administration or equivalent
• Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.
• Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms.
• Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.
• Strong problem‐solving and project‐management capabilities, with excellent interpersonal and organizational skills.
• Highly self‐sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.
• Self‐motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.
• Outstanding time‐management skills with the ability to prioritize effectively in a fast‐paced environment.

Benefits

• Equity (non-qualifying options)