DHCF DCAS – Account Management Analyst (725886)
Barrow Consulting IncWashington, District of Columbia, United States
Posted December 11, 2023
Full Time
About the Company
Barrow Consulting Inc. is a consulting firm that delivers IT and business services to public sector agencies. It specializes in account provisioning, identity and access management, eLearning support, business analysis, and network administration solutions.
Job Description
The DCAS program is seeking an Account Management Specialist to provide account provisioning duties as part of the Team. The role involves comprehensive support in Account Provisioning fields across multiple environments (Curam, IAM, eLearning Management) and ensures access requests conform to DCAS guidelines. The Account Management Specialist will manage user access roles, troubleshoot login issues, and maintain data accuracy.
Requirements
- Analyzes process and re-engineering with an understanding of technical problems and solutions.
- Creates process change by integrating new processes with existing ones.
- Recommends and facilitates quality improvement efforts.
- Experience with account provisioning across multiple environments.
- Strong ITSM experience including defining/managing Customer Service Levels.
- Experience working with cross functional teams.
- Customer support experience assisting users with access/credentials.
- Experience with editing reports and software teams.
- Experience working with software and infrastructure teams.
- Experience in Enterprise Teams (Local/State/Federal Government preferred).
- Experience as an IT Business Analyst.
