Customer Service Representative

Role Overview

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

What You Will Do

Receive a high volume of inbound calls and emails, identify the reason for the customer’s call, collect relevant information, and provide solutions, refer to premade scripts for a variety of customer service topics, use best practices in customer service techniques to develop rapport and build relationships with customers, document all customer interactions, meet personal and team quotas, attend trainings to maintain up-to-date skills and knowledge.

Why It Might Be a Fit

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Requirements

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Benefits

• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources
• Competitive Compensation
• Paid Time Off
• Health Insurance Benefits
• Career Growth Opportunities