Customer Engineer
BasetenSan Francisco, California, United States • New York, New York, United States • United States
Posted April 3, 2026
Full Time
About the Company
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer.
Job Description
Baseten is hiring a Customer Engineer to own the post-sales technical relationship with strategic and enterprise customers. The role requires deep infrastructure debugging, AI/ML performance expertise, incident command, and proactive account ownership.
Requirements
- Deep Kubernetes troubleshooting expertise
- Strong infrastructure debugging across container orchestration, networking, and service dependencies
- Experience managing high-severity incidents with major customers
- Proven project management skills with an ownership mindset
- Strong communication skills and executive presence
Benefits
- Competitive compensation
- 100% coverage of medical, dental, and vision insurance
- Generous PTO policy
- Paid parental leave
- Company-facilitated 401(k)
