Critical Account Team - Advanced Customer Engineer

Hewlett Packard Enterprise is hiring senior level Advanced Customer Engineering (ACE) engineers to work with their largest and most important customers. The role involves working with the Critical Account Program customers, facilitating software engineering needs, and providing remote and onsite support. The ideal candidate should have excellent technical skills, outstanding communication skills, and be able to effectively communicate with company IT executives and front-line engineering staff.

Requirements

• Working with Critical Account Program customers as the senior technical resource
• Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct
• Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
• Building strong customer relationships and becoming a trusted advisor
• Building strong relationships across the wider internal organization to increase knowledge, get faster outcomes, and build trust
• Collaborating with teammates and the rest of the team to achieve better outcomes and increase engineering talent's, experience, and knowledge levels

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion