Collections Specialist
BasisUnited States
Posted May 29, 2026
49337 - 66097 USD
Full Time
About the Company
Basis is a global media automation and programmatic advertising platform that consolidates digital operations across programmatic, publisher‑direct, connected TV, search, and social channels, enabling enterprises to streamline campaigns and centralize data. By integrating disparate processes, systems, and point solutions, Basis creates a seamless workflow and a single source of truth for digital advertisers. Headquartered in Chicago, the company is distinguished by its focus on employee well‑being and a culture that encourages innovation and collaboration.
Job Description
Basis is seeking a Collections Specialist to lead collections outreach and provide Raving Fan service to customers. The ideal candidate has 2-3 years of relevant work experience, a college degree in Business, Finance, Accounting, or similar, and strong cash application and credit card experience. The role is a full-time remote position with a salary range of $49,937 - $66,097 per year.
Requirements
- Acting as a team lead for Collections Coordinator roles
- Performing collections outreach for a portfolio of at least $40M
- Researching and reconciling misapplied or unapplied cash
- Completing assigned month-end tasks accurately and timely
- Strategically approaching customers to limit Basis' exposure and mitigate risk
- Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite
- Performing daily cash application timely and with 100% accuracy
- Reviewing customers financial position and credit-worthiness using different tools and resources
- Providing backup coverage as needed
- Proactively engaging in periodically reviewing and updating existing policies and procedures
- Providing Raving Fan service to customers and colleagues
- Working with Billing and Sales to resolve customer issues timely
- Assisting with special projects for the Manager or Director as needed
Benefits
- Flexible work week
- 401k/RRSP matching
- Mental health support
- Paid sabbaticals
- Generous parental leave
- Flexible work options
