Collections Specialist

Forward Financing is a financial technology company that provides revenue-based financing to small businesses. As a Collections Specialist, you will play a critical role in helping small business owners navigate their outstanding balance and work with them to establish payment plans. The role involves directly negotiating with customers, using a variety of contact methods, and leveraging legal processes to drive customer engagement and resolution.

Requirements

• Bachelor’s Degree preferred or equivalent work experience
• 5+ years of professional Customer Service/Sales/ Collections experience
• Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances
• Team player who asks questions and takes the initiative to suggest improvements on current processes and systems
• Strong analytical and written communication skills with high attention to detail
• Competitive nature with ability to maintain focus and complete tasks independently
• Ability to navigate multiple computer programs simultaneously

Benefits

• Medical
• Dental
• Vision
• Commuter benefits
• Flexible time-off policy
• Paid parental leave
• 401k match for US employees
• Wellness reimbursement
• Volunteering days
• Annual professional development budget
• Charitable donation match