Collections Specialist

Forward Financing is a financial technology company that offers revenue-based financing to small businesses. As a Collections Specialist, you will play a critical role in helping small business owners navigate their outstanding balance on their financing by directly negotiating with them. You will work directly with customers undergoing financial hardship, leveraging legal processes to create payment plans that benefit the customer and Forward Financing.

Requirements

• Bachelor's Degree preferred or equivalent work experience
• 5+ years of professional Customer Service/Sales/Collections experience
• Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances

Benefits

• medical
• dental
• vision
• flexible time-off policy
• paid parental leave
• RRSP match
• wellness reimbursement
• volunteering days
• annual professional development budget
• charitable donation match