Analyst, Customer Service

Baxter is seeking an Analyst, Customer Service to analyze and coordinate various processes to develop new or modified solutions to business issues affecting the supply chain function. The role involves developing and maintaining reports, dashboards, and visualizations to communicate findings and collect and analyze data to identify trends and insights.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2-3 years in customer service, analytics, or a related field
• Strong analytical and problem-solving skills
• Strong communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Working knowledge in Microsoft Office, including Word, Excel, and Outlook
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Bilingual or multilingual skills
• Experience with customer relationship management (CRM) software
• Experience with data analysis and reporting tools (e.g. Excel, DAS, Cognos)
• Experience in data mining software (e.g., Celonis)
• Experience with ERP software (e.g., JDE, SAP)

Benefits

• Medical and dental coverage
• Basic life insurance
• Accident insurance
• Short-term and long-term disability insurance
• Business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• Educational assistance programs
• Time-off benefits
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits