Sr Analyst, Global Customer Service

Baxter is a healthcare company that aims to save and sustain lives. The company is looking for a Sr Analyst, Global Customer Service to analyze complex data sets and drive business insights. The role involves developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to analyze and interpret data.

Requirements

• Analyze complex data sets to identify trends, patterns, and insights
• Develop and maintain reports, dashboards, and other visualizations to communicate findings.
• Develop and maintain advanced data models and algorithms to drive business insights
• Use statistical and machine learning techniques to analyze and interpret data
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization
• Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams.
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction
• Extrapolate and analyze data to inform decision-making and drive business decisions.
• Collaborate with stakeholders to ensure alignment of needs and requirements.
• Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements.

Benefits

• Medical and dental coverage
• Basic life insurance
• Accident insurance
• Short-term and long-term disability insurance
• Business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• Educational assistance programs
• Time-off benefits
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits