IT Technology Support Specialist
Bay State Milling CompanyQuincy, Massachusetts, United States
Posted January 12, 2026
60000 - 75000 USD year
Full Time
About the Company
Bay State Milling, founded in 1899, is the largest family‑owned milling company in the United States, supplying premium flour and plant‑based ingredients to bakeries, foodservice operators, distributors, and manufacturers nationwide. Leveraging a robust field‑to‑fork supply chain, the company offers specialty milling, custom blending, and risk‑management solutions that ensure consistent product quality across diverse markets. With a strong focus on health and wellness, Bay State invests in state‑of‑the‑art innovation, nutrition science advisory, and employee development to create an extensive portfolio of specialty flours and custom blends. Its commitment to customer collaboration and continuous improvement positions Bay State as a trusted partner for companies seeking distinctive, high‑quality grain‑based ingredient solutions.
Job Description
The IT Technology Support Specialist plays a critical role in ensuring the smooth operation of IT systems and providing exceptional technical support to end-users.
Requirements
- Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Respond to and resolve help desk tickets in a timely and professional manner.
- Install, configure, and maintain hardware and software systems.
- Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of accounts and devices.
- Support remote users with VPN, Microsoft environments, and collaboration tools.
- Maintain accurate documentation of support procedures, asset inventory, and user guides.
- Collaborate with IT team members on projects, upgrades, and system improvements.
- Ensure compliance with IT policies, security standards, and data protection protocols.
- Escalate complex issues to appropriate internal or external resources when necessary.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
