The Case Manager's primary job function is to enhance the overall treatment process by assisting counselors in meeting the overall treatment needs of the patients. The Case Manager will provide recovery support services to AppleGate Recovery patients and build AppleGate Recovery business relationships.
Requirements
- Provide guidance and assistance in accessing multiple levels of care including but not limited to: Medication Assisted Treatment, Long-term inpatient treatment, Short-term inpatient treatment, Outpatient treatment, Individual outpatient treatment, 12 step, SMART Recovery, or other peer support groups, and other prosocial groups.
- Communicate with patient prior to start of treatment or on first day of treatment.
- Complete an assessment and develop a treatment plan/services plan with the patient that identifies key needs promoting successful recovery.
- Ongoing assessment of the patient’s needs.
- Facilitation of further development of daily living skills & assist in achieving personal independence in managing basic needs if identified by the patient.
- Attend treatment staffing with prepared report that accurately represents the patient’s response to treatment.
- Documentation: All conversations must be documented in EMR. Appropriate notes must be taken, including services recommended, patient attitudes towards treatment, compliance with recommendations, reported behaviors, etc.
- Continually update and track patient data and assist with extracting pertinent data for outcome reports.
- Documenting and billing monthly commercial insurance case management services on an accurate and timely basis.
- Facilitate individual and group Case Management as assigned.
- Provides education and conveys benefits of all treatment services at the locations represented.
- Identifies, builds and cultivates relationships within the referral community, with professional organizations, employer groups, key influencers and others to build a strong referral program.
- Complete face-to-face meetings with decision makers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.
- Within the constraints of HIPAA permissions, follow up with referral sources after they have referred a patient.
- Ability to handle stressful situations and interact with others.
- Ensure effective cross-communication and collaboration with the Intake team.
- Submit regular and requested reports.
- Work as a part of team-based environment and collaborate with other team members to improve the intake process, promote patient health and well-being, and contribute to a positive work environment.
- Conducts all business activities in a professional and ethical manner.
- Interacts with all staff in a positive and motivational fashion supporting the Company’s mission.
- Other duties as assigned.
Benefits
- Competitive salary
- Comprehensive benefits package, including medical, dental, vision and 401(K)
- Generous paid time off
- Excellent growth and development opportunities
- Satisfying and rewarding work striving to overcome the opioid epidemic
