IT SERVICE DESK COORDINATOR -Doral
Business Computer Associates, Inc. (BCA, Inc.)Miami, Florida, United States
Posted December 16, 2016
Full Time
About the Company
BCA IT provides managed IT services, solutions, and support to small and mid-size businesses in South Florida to reduce costs and drive growth.
Job Description
BCA is seeking a Service Desk Coordinator to act as the single point of contact to the client for all types of service requests, coordinate IT support groups, and improve customer service and perception.
Requirements
- Basic computer and operating system knowledge
- Interpersonal skills: telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Typing skills to ensure quick and accurate entry of service request details