IT Service Desk Coordinator - Doral
Business Computer Associates, Inc. (BCA, Inc.)Miami, Florida, United States
Posted October 19, 2015
Full Time
About the Company
BCA IT provides managed IT services, solutions, and support to small and mid-size businesses in South Florida to reduce costs and drive growth.
Job Description
BCA is seeking a Service Desk Coordinator to coordinate IT support groups, process service requests, and communicate with clients. The role requires basic computer knowledge, interpersonal skills, and technical awareness. The coordinator will work in a fast-moving environment and be responsible for entering time, creating client proposals, and purchasing hardware and software.
Requirements
- Basic computer and operating system knowledge
- Interpersonal skills: telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Typing skills to ensure quick and accurate entry of service request details