Customer Service Rep I (KLASC) Lansing - C-S-R
BCBSMLansing, Michigan, United States
Posted April 9, 2026
Full Time
About the Company
Blue Cross Blue Shield of Michigan (BCBSM) is a nonprofit health insurance provider dedicated to ensuring access to healthcare for all Michiganders. BCBSM offers comprehensive health insurance, Medicare plans, and corporate wellness programs, distinguishing itself through its steadfast commitment to coverage stability, community partnerships, financial support for clinics, and advocacy for better health outcomes.
Job Description
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment.
Requirements
- High school graduate or GED equivalent.
- One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant.
- Demonstrated knowledge of policies, practices and procedures related to membership.
- Demonstrated ability to analyze data and resolve problems related to membership.
- Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.