Customer Service Rep I - MA Servicing (Grand Rapids) C-S-R
BCBSMGrand Rapids, Michigan, United States
Posted February 27, 2026
Full Time
About the Company
Blue Cross Blue Shield of Michigan (BCBSM) is a nonprofit health insurance provider dedicated to ensuring access to healthcare for all Michiganders. BCBSM offers comprehensive health insurance, Medicare plans, and corporate wellness programs, distinguishing itself through its steadfast commitment to coverage stability, community partnerships, financial support for clinics, and advocacy for better health outcomes.
Job Description
Customer Service Rep I - Grand Rapids, MI. Analyze and service various product lines, conduct low complexity research, and resolve membership issues.
Requirements
- High school graduate or GED equivalent
- One year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment
- Demonstrated knowledge of policies, practices and procedures related to membership