Field Services Engineer

BCN is a leading managed IT services provider and technology consultant. As a Field Services Engineer, you will be responsible for providing technical support to clients, performing regular health checks, and maintaining clients' IT infrastructure. The role involves working with the Field Services Team, interacting with clients, and supporting end-user requests and incidents.

Requirements

• Full UK driving license
• Professional IT certifications (Microsoft Associate, Expert or Speciality)
• Strong 1st or 2nd line technical level
• Good interpersonal skills
• Strong diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Service awareness of all organization’s key IT services
• Good understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment
• Strong organisational skills
• Good customer service skills
• Attention to detail

Benefits

• 23-days holiday allowance, increasing with length of service
• Bank holidays
• An extra day off on your birthday
• The option to buy more holiday time
• Company pension scheme
• 2 paid leave days per year to volunteer
• Health cash plan
• Free access to a confidential Employee Assistance Programme
• Life assurance
• Cycle to work scheme
• Electric vehicle scheme
• Home and tech scheme
• Retail discounts