Field Services Engineer

Impact is a managed services provider that invests in great people, trusts them to do great work, and delivers top-tier IT service, support, and implementation to its clients. The Field Services Engineer plays a critical role in ensuring clients receive excellent service, support, and implementation, requiring both technical expertise and strong interpersonal skills.

Requirements

• Minimum of 3 years of relevant experience in IT field services
• Fundamental understanding of Server Administration
• Experience with Windows 2012-2025 Server
• Active Directory management and maintenance
• DNS, DHCP, and Remote Desktop Services
• Understanding of VMWare, Hyper-V and other virtualization technologies
• Storage solutions: SAN, NAS, and Shared Storage
• Fundamental understanding of Firewalls, switches, and other networking technologies
• Cisco Meraki, HP, and other technologies
• Backup technologies
• Office 365, Azure and other ‘cloud’ solutions
• Mobile operating systems (IOS, Android, Windows)
• RMM tools such as N-Able, Kaseya or LabTech
• MSP experience preferred
• Demonstrated experience preferred: ITIL and Service Management
• Knowledge of HaloPSA Platform
• Strong verbal and written communication skills and a customer-service focus
• Excellent problem-solving skills
• Ability to communicate and work directly with customers to identify and resolve technical issues
• Ability to take initiative
• Ability to work under pressure and manage multiple priorities

Benefits

• Up to 20 days of PTO
• 7 Paid Sick Days
• 12+ paid holidays
• Paid Parental Leave
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans