Impact Networking is looking for a Field Services Engineer to provide top-tier IT service, support, and implementation to clients. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations. This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience.
Requirements
- Minimum of 3 years of relevant experience in IT field services
- Fundamental understanding of Server Administration
- Experience with Windows 2012-2025 Server
- Active Directory management and maintenance
- DNS, DHCP, and Remote Desktop Services
- Understanding of VMWare, Hyper-V and other virtualization technologies
- Storage solutions: SAN, NAS, and Shared Storage
- Fundamental understanding of Firewalls, switches, and other networking technologies
- Cisco Meraki, HP, and other technologies
- Backup technologies
- Office 365, Azure and other “cloud” solutions
- Mobile operating systems (IOS, Android, Windows)
- RMM tools such as N-Able, Kaseya or LabTech
- MSP experience preferred
- ITIL and Service Management
- Knowledge of HaloPSA Platform
- Strong verbal and written communication skills and a customer-service focus.
- Excellent problem-solving skills.
- Ability to communicate and work directly with customers to identify and resolve technical issues.
- Ability to take initiative.
- Ability to work under pressure and manage multiple priorities.
- Valid driver’s license and proof of insurance
- Microsoft Fundamentals certification
- Certifications such as: CompTIA Network+, A+, Security+, ITF+, Microsoft 365 Certified: Fundamentals
Benefits
- 5-year Tiffany & Co. Gift Card
- 10-year Custom Rolex
- 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO
- 7 Paid Sick Days
- 12+ paid holidays
- Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
