International Assistance Coordinator (German & English Speaking)
Believe ResourcingCape Town, Western Cape, South Africa
Posted March 17, 2026
Full Time
About the Company
A well-established, global organisation in the international medical assistance and travel insurance sector.
Job Description
International Assistance Coordinator, German & English Speaking, supporting travellers during medical or travel-related emergencies, managing complex situations with strong communication, problem-solving, and coordination skills.
Requirements
- Fluency in German (C1/Native level) and English (C1/Native level)
- Strong ability to perform under pressure in a fast-paced, high-responsibility environment
- Excellent problem-solving and decision-making skills
- Flexible, adaptable, and open to continuous learning and training
- Previous experience in medical assistance, insurance, claims handling, or travel/tourism
- Minimum Matric (Grade 12) qualification
- Proficient in Microsoft Office and general computer literacy
- Willingness to work shifts, including weekends, evenings, and night shifts
- Valid South African work authorisation (visa secured, if applicable)
- FSB registration is advantageous
Benefits
- Comprehensive onboarding and ongoing training aligned to international standards
- Collaborative, multicultural work environment
- 21 days annual leave
- Medical aid (company-funded for employee + 2 dependents)
- Retirement annuity (10% of basic salary, company-funded)
- Additional shift allowances
