Head of Global Service Operations
Bellwether CoffeeBerkeley, California, United States
Posted January 23, 2026
150000 - 180000 USD year
Full Time
About the Company
Bellwether Coffee is a revolutionary electric, ventless commercial coffee roaster that aims to positively transform the coffee industry by making coffee roasting more accessible and sustainable.
Job Description
We are seeking a Head of Global Service Operations to lead our customer support organization and drive world-class customer experience. The successful candidate will oversee customer support operations across hardware and coffee marketplace globally, manage a global service partner and distributor support strategy, and collaborate with cross-functional teams to create a scalable and proactive support model.
Requirements
- 7+ years in customer technical support leadership
- Experience managing outsourced service providers and field technicians
- Strong knowledge of ticketing systems, CRM tools, and support operations best practices
Benefits
- $150,000.00 - $180,000.00 annually
- Comprehensive benefits package
