Front Office Manager - Splendido, a Belmond Hotel

Front Office Manager position at Splendido, a Belmond Hotel in Portofino, Italy. Responsible for overseeing front desk operations, managing staff, and ensuring guest satisfaction.

Requirements

• At least 3 years of previous professional experience in the same role of an extra luxury brand, preferably at international level;
• Bachelor’s degree in Hospitality Management or related field preferred.
• Strong leadership skills with an ability to motivate teams.
• Excellent communication skills, both verbal and written.
• Proficiency with hotel management software
• Ability to work flexibly under pressure in a fast-paced environment.
• Fluent in Italian and English; knowledge of additional languages is an advantage due to international clientele.
• Exceptional organizational skills with great attention to detail.
• Solid experience and knowledge of Leading Quality Assurance (LQA) standards

Benefits

• Competitive compensation with a permanent contract, according to C.C.N.L. Settore Turismo - Level 1, Front Office Manager
• Exclusive benefits, such as accommodation, transportation support and delicious meals provided by our staff canteen.
• Access to **Discovering Belmond**, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
• The chance to work in an environment that values **diversity, inclusiveness**, and **sustainability**, all while preserving the heritage and craft that define Belmond.