We are seeking candidates deeply committed to our mission to transform the banking industry from within. The ideal candidate is able to provide outstanding customer service, respond to customers, non-customers, bank personnel, management, and the general public. The role involves resolving delinquent accounts, negotiating payment arrangements, reviewing accounts for repossession, and skip tracing.
Requirements
- Performs as a team member in allocating and coordinating the workflow
- Answering co-worker questions
- Collects customer payments in accordance to their due dates and assists with payment due date changes
- Familiarizes with Beneficial Bank Policies
- Promotes the Bank's products and services and consistently cross-sells products in every opportunity
- Makes every effort to resolve customer problems
- Solicits for new loans
- Reviews open accounts for collection, repossession, and identifies source of attributions to account delinquency
- Works with peers and Management to minimize delinquency, charge-off, and maintains quantity without sacrificing quality
- Reviews and monitors any assigned accounts and collection reports
- Identifies opportunities for account recourse and skip trace to locate customer
- Maintains knowledge and understanding of FDCPA and Truth and Lending and all TRC training
- Generates outbound calls with delinquent borrowers who are considered high-risk or with associated third parties
- Uses payment strategies to resolve customer delinquency
- Records information about financial status of customers and collection efforts
- Works on assigned welcome list
- Requests field visits and remove alerts when appropriate
- Submits repossession assignment and assists with cancellation of repossession as needed
- Provides timely follow-up on payment arrangement
- Reviews accounts for legal
- Review emails
- Review accounts for Due date changes, skip a pay, PICL and other programs offered by the bank
- Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities
Benefits
- Medical / Dental / Vision / Basic Life / STD / LTD
- Vacation Days: 2-4 weeks depending on role
- Sick Days: 12 days per year
- Holidays: 11 days per year
- 401(K) / ROTH / FSA / HSA / EAP
- Education and Adoption Assistance
- Bank-Wide Annual Discretionary Bonus Program
- Production-based incentive program available for some roles
- Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
- Paid Sabbatical Program after 5 years of service
- Pet Benefits
