Guest Services Manager

Plan, direct, and coordinate all Guest Service Representatives activities to maximize the mission of the hotel of 'pleasing guests at a profit'. To operate the hotel's front desk operations in a professional manner with a professional appearance, at all times, while achieving the annual objectives. To place major focus on making sure every guest has an excellent stay. Empower your people to handle guest's complaints.

Requirements

• 1-2 years of previous hotel guest services management experience
• Knowledge of principles and procedures for Customer Service
• Basic computer skills with Microsoft Office and hotel property management systems
• Thorough knowledge of all Company and Brand policies and procedures
• Thorough knowledge of hotel facilities, Athens and the surrounding area
• Good organizational skills and attention to detail
• Excellent interpersonal skills
• Excellent supervisory skills
• Keyboarding skills
• Ability to work well under stress
• Ability to work with minimal directives and make quick independent decisions
• Ability to read and write fluent English
• Ability to walk or stand for long periods of time
• CPR/Red Cross first aid certified preferred

Benefits

• Vacation
• Holiday pay
• Free single coverage health insurance
• Company paid life insurance
• Disability insurance
• Dental and vision insurance
• 401K