IT Technical Support Specialist II (3rd line)

Join our global Support Services organization as an IT Support Specialist II where you will be a key member of our team, providing third-level technical support to our Bentley colleagues. You will deliver crucial IT infrastructure and AV support for our Americas region, with a focus on our state-of-the-art Philadelphia Experience Center.

Requirements

• Provide exemplary white-glove 3rd line technical support to both internal colleagues and visiting customers.
• Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (lighting, audio, camera equipment and large format displays), ensuring seamless meeting experiences
• Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Center hardware, including screens, cameras, sound systems, and related software.

Benefits

• A great Team and culture
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
• An attractive salary and benefits package
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life