ITMS System Support Specialist - Tier 2
New Era TechnologyUpper Merion Township, Pennsylvania, United States
Posted March 19, 2026
64000 - 70000 USD
Full Time
About the Company
New Era Technology, a global company with a team-oriented culture, where people first is at the heart of everything we do.
Job Description
Join New Era Technology, a global company with a team-oriented culture, where you'll work alongside industry-certified experts and enjoy competitive benefits. This ITMS Support Specialist - Tier 2 position offers full benefits, medical, dental, vision, 401K match, 7 company holidays, and generous PTO.
Requirements
- Customer Satisfaction through the delivery of world-class Support Services
- Optimizing productivity while assigned to customer tickets or projects
- Problem-solving and resolution of network issues and escalating where appropriate
- Ticket Quality Control and Ticket Management
- Customer Service including phone, video, and email communication
Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 7 company holidays + generous PTO
