IT Support Specialist II

EquipmentShare is hiring an IT Support Specialist II at its Corporate Headquarters in Columbia, MO. The ideal candidate will provide intermediate to advanced technical support for employees, handle escalations, and troubleshoot operating systems and applications. The role involves mentoring Tier 1 support, maintaining a knowledge base, and collaborating with other IT teams and vendors.

Requirements

• Provide intermediate to advanced support for EquipmentShare employees
• Mentor and guide Tier 1 support
• Troubleshoot and resolve problems related to operating systems, core business applications, and network connectivity
• Mentor and guide Tier 1 support
• Occasional travel to provide support for local Corporate locations
• Collaborate with Tier 3 support, network engineers, system administrators, and external vendors to resolve complex problems
• Create and maintain clear documentation in the knowledge base
• Perform App clean up and Audits
• Serve as a primary or secondary member on projects with moderate scope and impact

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs
• Company events, food truck nights
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities