Analyst, Technical Support (Level 2)

The Technical Level 2 Analyst role is responsible for supporting all company end-users, including maintaining, monitoring, and supporting Active Directory, Exchange, Unified Messaging, Virtualization, Communications, and Network platforms.

Requirements

• Provide Tier 1 -2 Technical Support
• Responsible for the tracking of assets
• Responsible for Server/Desktop, OS and application patch management monitoring/reporting
• Provide 2nd level Help Desk Ticket resolution
• Interacts with internal clients on all levels
• Follow defined Systems Development Processes
• Demonstrate the ability to manage multiple and sometimes competing priorities
• Work independently on complex tasks
• Maintain support documentation
• Install, configure, and maintain printers, desktops, servers, and network devices
• Troubleshoot for MS Office products
• Troubleshoot PC / Laptop / Server hardware
• Contribute, participate, and take initiative on proposing ideas
• Other duties / projects as required