Customer Support Agent (German Market)

Customer Support Agent position for German-speaking market, remote-first, international team, providing high-impact, B2B service solutions for the digital age, with a focus on customer experience, speed, precision, and cultural nuance.

Requirements

• Fluency in German and English, both written and spoken
• Previous experience in customer support or a related field is preferred
• Strong communication skills, with the ability to convey information clearly and effectively
• Proficiency in using computer applications and customer service software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and a customer-first mindset
• Availability to work flexible hours, including weekends and holidays if needed

Benefits

• Fully paid day off on birthday month with €100 to make the day special and heartfelt wishes from team
• 100% of salary for 14 days of sick leave per year
• Free online English courses
• Complimentary Book Club sessions in Russian & English
• Virtual team-building activities
• Annual Leave: 20 working days per year