HR Operations Manager (with Italian) - Flutter Functions, Hybrid

We are seeking an HR Operations Manager to join our People Services team. This role will be an integral part of the Group People Services team and requires fluency in Italian. The role involves managing customer queries, processing Workday transactions, and managing mass data uploads. The successful candidate will build strong relationships with CPOs and Key HR Leaders in different countries around the EMEA region and drive excellence through close management of KPIs and SLAs.

Requirements

• Experience of HR Shared Services Operational Management in an international company
• Italian language – advanced – required
• Excellent written communication skills, in Italian and English
• Previous HR experience supporting Italy and / or solid knowledge of Italian labour legislation is an advantage
• Extensive experience working within global HR Operations teams with understanding of the day-to-day operational processes
• Strong stakeholder management skills with excellent communication skills
• Ability to monitor KPIs to measure service quality in order to drive continuously improved operational excellence
• Team player with strong people management skills; able to support the day to day running of an HR Global Hub team
• Analytical mindset with ability to identify and solve problems as required
• Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge
• Improvement and opportunity mindset

Benefits

• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events