Field Support Tech

The Field Support Technician will be responsible for delivering world-class field support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for all aspects of customer requests and incident management.

Requirements

• Primary Responsibilities: Responsible for Level 1 support providing basic to intermediate support.
• Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, and positive outcomes
• Diagnose and resolve moderately difficult desktops and peripherals related to interoperability, OS security issues, system access, passwords, and authentication
• Demonstrates an understanding of network-related activities and support, including but not limited to IP and DNS
• Acquires professional knowledge and skills by participating in training opportunities, in-service programs, vendor seminars, etc. to maintain the highest level of technical skills possible

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Life Insurance
• Disability Insurance