Patient Access Representative

Join the BILH team as a Patient Access Representative and make a difference in people's lives by providing efficient and welcoming patient access to healthcare. This role involves a variety of functions to support the registration process, including obtaining and processing patient financial and demographic information, handling patient questions and requests, and providing excellent customer service.

Requirements

• Registers patients presenting for visits
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
• Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
• Monitors patient waiting area for a smooth, efficient registration flow
• Responds to patient concerns and potential patient safety issues accordingly
• Ensures all required key patient scheduling and registration information is captured and verified
• Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or retirement plan
• Paid time off
• Life insurance
• Disability insurance