When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives.
Requirements
- Registers patients presenting for visits
- Processes patient co-payments, co-insurance, deductibles, and balances due
- Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
- Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department
- Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
- Monitors patient waiting area for a smooth, efficient registration flow
- Responds to patient concerns and potential patient safety issues accordingly
- Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information
- Initiates patient scheduling activities by prioritizing and accessing a variety of sources
- Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments
- Establishes working relationships with staff of assigned clinical departments
- Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs
- Ensures all required key patient scheduling and registration information is captured and verified
- Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care
- Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting
- Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager
- Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission
- Ascertain, creates, and assigns the guarantor for each patient
- Identifies records and verifies patient insurance coverage using real-time eligibility (RTE)
- Applies the appropriate guarantor and insurance to each patient visit
- Communicates financial clearance status to patients
- Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
