Customer Service Representative

Customer Service Representatives are needed to serve as the first point of contact for clients in a multi-brand financial services organization. The role involves high-volume inbound calls, account management, clear communication, and de-escalation of client concerns. The ideal candidate has 1-2 years of experience in customer service or sales, strong verbal communication and active listening skills, and technical proficiency in CRM systems and call management tools.

Requirements

• High-Volume Engagement
• Frontline Support
• Account Management
• Clear Communication
• De-escalation
• Call Direction
• Triage & Routing
• Documentation
• Efficiency

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k Matching