CX Automation Performance Analyst

Betterment is a leading technology-driven financial services company that offers investing, savings and retirement solutions. The CX Automation Performance Analyst role is responsible for ensuring the post-launch life of AI programs, including configuration, optimization, and performance management.

Requirements

• Hands-on experience analyzing performance data from AI or automation tools in a support environment
• Understanding of common AI failure modes and ability to design QA processes that catch them
• Proficiency with data visualization and reporting tools and comfortable writing queries to validate AI performance data
• Strong documentation skills and analytical and detail-oriented mindset

Benefits

• Competitive equity package
• Health, dental and vision benefits
• Life and AD&D insurance
• Short-term and long-term disability insurance
• EAP
• Commuter and parking benefits
• FSA/HSA
• 401(k) with employer match
• Generous PTO policy