Sr. CX Programs & Automation Manager
BettermentNew York, New York, United States
Posted April 24, 2026
130000 - 160000 USD
Full Time
About the Company
Betterment is a leading, technology-driven financial services company that offers investing, savings, and retirement solutions for retail investors and investment advisors.
Job Description
Betterment is a leading financial services company that offers investing, savings, and retirement solutions. The Sr. CX Programs & Automation Manager will own the full lifecycle of net-new AI initiatives across customer support and operations ecosystem.
Requirements
- 7–10+ years in CX operations, support product management, or technical program management
- Hands-on experience launching AI or automation in support environments
- Strong product thinking and analytical mindset
- Excellent cross-functional collaborator and experience managing a portfolio of concurrent initiatives
Benefits
- Competitive equity package
- Health, dental, and vision benefits
- Life and AD&D insurance
- STD and LTD benefits
- Generous PTO policy
- Flexible paid time off
- Meaningful opportunity for community building
- Dedicated professional development opportunities
- Lunch from our in-house chef
