Sr. Director, CX Automation & AI
SimpliSafeBoston, Massachusetts, United States
Posted May 11, 2026
Full Time
About the Company
SimpliSafe is a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
Job Description
SimpliSafe is seeking a Sr. Director, CX Automation & AI to transform its customer experience center (CXM) and build a unified, omni-channel CCaaS platform. The successful candidate will define and execute the roadmap, build strong cross-functional relationships, and establish a prioritization framework for automation.
Requirements
- Hands-on experience with CCaaS stack such as Google CCAI, Amazon Lex, or similar
- Deep understanding of conversational AI: Lex, DialogFlow or similar, NLU, intent design, containment optimization, virtual agent use case build and testing
- Proven ability to build from scratch
- Strong people leader who can build and develop a team
Benefits
- Comprehensive total rewards package
- Free SimpliSafe system and professional monitoring for your home
- Employee Resource Groups (ERGs)
