We are a global technology group looking for a Credit Control Manager to oversee the credit control function, manage complex escalations, improve processes, and drive performance across the team.
Requirements
- Manage and develop the Credit Control team, providing coaching, support, and performance feedback.
- Ensure all ledgers have an assigned Credit Controller with appropriate oversight.
- Manage a portfolio of customer accounts, including complex or high-risk accounts.
- Actively pursue overdue debt and ensure the legal referral process is followed correctly.
- Reconcile customer accounts and monitor key issues affecting payment.
- Raise and approve customer invoices in line with business rules.
- Process and allocate payments, ensuring full accuracy and visibility.
- Oversee credit checking for new accounts and review credit limits, addressing risk proactively.
- Ensure setup of new direct debits and reinstatement of cancelled mandates.
- Manage and monitor unallocated cash, ensuring prompt allocation.
- Forecast upcoming customer payments and report on expected cashflow.
- Prepare and deliver performance updates to the Head of Finance Operations (HOFO).
- Look for process improvement opportunities, drive efficiency, and promote a culture of continuous improvement.
- Work cross-functionally to reduce internally generated credit notes and billing errors.
- Ensure all Credit Control processes and procedures are fully documented and kept up to date.
Benefits
- Competitive base salary
- Matching pension scheme (up to 5%) from day one
- Discretionary company bonus scheme
- 4 x annual salary Death in Service coverage from day one
- Employee referral scheme
- Tech Scheme
- Private medical insurance from day one
- Optical and dental cash back scheme
- Help@Hand app
- EAP service
- Cycle to Work scheme
- 36 days annual leave (inclusive of bank holidays)
- An extra paid day off for your birthday
- Ten paid learning days per year
- Flexible working hours
- Market-leading parental leave
- Sabbatical leave (after five years)
- Work from anywhere (up to 3 weeks per year)
- Industry-recognised training and certifications
- Bonusly employee recognition and rewards platform
- Clear opportunities for career development
- Length of Service Awards
- Regular company events
