National Director, Operations

National Director, Operations responsible for operations management and meeting service delivery obligations for the assigned account, including developing and recommending plans for business expansion, client relationship management, and ensuring compliance with all legislated, corporate and industry-related requirements.

Requirements

• Account management abilities
• Exceptional facility operations management abilities
• Exceptionally-skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level
• Highly-skilled at managing service delivery and meeting service delivery obligations
• Highly-skilled at managing budgets
• Fully-developed communication, influence, persuasion and negotiation skills
• High degree of client service orientation and sense of urgency
• Highly-skilled at leading and engaging a team of individuals
• Skilled at vendor management
• Skilled at emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Maintains current knowledge of and highly skilled at implementing facility management services best practices
• Expert level knowledge of current building standards and requirements
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
• One or more of the following, an asset – CFM, CPM, FMA, RPA