Training Coordinator

We are seeking an experienced Training Coordinator to support the ongoing capability and performance development of our National Operations Centre team. The role will involve coordinating and delivering training programs, quality reviews, coaching, and reporting activities to support operational excellence and customer outcomes.

Requirements

• Experience delivering training, coaching, or onboarding within a customer service, operations, or contact centre environment
• Experience conducting training needs analysis and competency assessments
• Strong written and verbal communication skills
• Intermediate Microsoft Office skills
• Strong organisational skills
• Ability to work collaboratively with people across different teams and experience levels
• Supportive, patient, and adaptable approach to learning and development
• Strong reporting and administrative capability

Benefits

• Spot recognition vouchers
• Employee referral bonus
• Access to Flare for discounts
• Fitness Passport access
• Paid volunteer days