Backend Operations

We're looking for a detail-oriented and proactive team member to support our Account Managers and assist with escalated customer issues. This role requires strong analytical skills, clear communication, and the ability to balance compliance with business needs. You'll also document actions, share feedback for improvement, and develop deep product knowledge to support the wider team.

Requirements

• Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
• Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
• Professional demeanor with a customer-first mindset.
• Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions where applicable.
• Demonstrates a positive attitude and a proactive approach to problem-solving.
• High attention to detail and ability to follow structured procedures with consistency.
• Proven ability to work cross-functionally and communicate effectively with different teams.
• Intermediate to advanced proficiency in Microsoft Excel.
• Familiarity with platforms such as MT4/MT5, Copy Trading, MAM, and CRM systems is preferred.
• Flexible with working hours, including rotational shifts and holidays/rest days that may vary.

Benefits

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture