Client Support Specialist

BID Operations is seeking a Client Support Specialist to deliver high-quality client service, handle complex inquiries, and contribute to operational excellence. The ideal candidate will have a solid understanding of products, trading platforms, and internal processes.

Requirements

• Manage and resolve client inquiries across live chat, email, and ticketing systems
• Provide accurate guidance on trading platforms, product features, and common trading-related queries
• Act as an escalation point for junior team members
• Ensure adherence to regulatory, compliance, and risk management requirements
• Maintain detailed and accurate case documentation
• Consistently meet or exceed SLAs, CSAT, and QA targets
• Identify recurring client issues and proactively flag trends or process gaps to management
• Support onboarding and informal coaching of junior team members
• Participate in testing, rollouts, or process improvements related to support operations

Benefits

• Healthcare coverage (medical, dental, optical)
• Gym benefits
• Flexibility in smart casual dress code