Operations Manager

The Operations Manager is responsible for ensuring high levels of customer service while delivering on contract KPI's, and for ensuring all activities are carried out in accordance with contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.

Requirements

• Transport Manager CPC Qualification
• People and health and safety management in a unionized environment
• Proven track record of working to clearly defined service delivery KPI's
• Experience of vehicle management – CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
• Proven track record of delivering continuous improvement within an operational / service environment
• Experience of producing and analysing reports using Microsoft Office Suite
• General knowledge of environmental responsibilities and existing health and safety legislation
• Able to deal with conflict and negotiate / manage a suitable outcome
• Analytical with the ability to measure & monitor data and take appropriate corrective action