Client Success Associate, Employers

Big Health is a remote-first company that provides digital therapeutics to help people with mental health issues. The Client Success Associate role involves building relationships with clients, managing customer inquiries, and expanding engagement with Big Health's products.

Requirements

• At least 1 year of enterprise account management experience
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with different stakeholders to resolve issues
• Strong empathy for customers and their success
• Ability to manage deadlines and prioritize in a fast-paced environment
• Strong attention to detail
• Outstanding written and verbal communication skills
• Growth mindset and willingness to partner and learn from your peers
• Desire to develop presentation and storytelling capabilities through PowerPoint
• An interest in healthcare, health tech, & mental health, and a passion for directly improving peoples' lives

Benefits

• Generous vacation policy
• Professional development fund
• Flexible working arrangements