Customer Success Manager

Spring Health is a leading provider of mental health services, partnering with over 450 companies to deliver care for 10 million people. We're looking for a Customer Success Manager to join our team and help drive our mission to revolutionize mental healthcare.

Requirements

• 3+ years of experience in account management, customer success, implementation or healthcare management
• Experience in upselling and retaining customers to drive additional revenue
• Experience using SaaS-based solutions and platforms
• Experience owning the life cycle contract renewals
• Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
• Experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM
• Deep passion to transform the U.S. healthcare system, especially mental health
• Willingness and ability to travel as needed (approx. 15%)
• Bachelor's degree or higher, preferred

Benefits

• Health, Dental, Vision benefits
• Employer-sponsored 401(k) match of up to 2%
• Annual allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave
• Access to Noom, a weight management program
• Access to fertility care support through Carrot
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes